We offer support at all stages

— from assessment of customer needs to solution implementation and customer-specific development — in order for our customers to take full advantage of our solutions

Assessment and Scoping

For more than 30 years, our team has been working closely with upstream companies, making us the perfect choice for initiatives such as:
full-scale company assessment to identify the most relevant business processes for digitalization;
development of IT solutions roadmaps for oil production;
assistance in selecting optimal technologies, especially for integration of complex systems.

For assessment and scoping we apply proven methods of using formal check lists when conducting staff interviews across a company’s various departments. We:
identify existing sources of information and provide recommendations on additional sources;
define specifications for integration;
develop relevant technical requirements;
develop and harmonize functional requirements.

Product Support

Because customers want to maximize benefits from our solutions, our license agreements provide a comprehensive technical support package, which includes:
OIS Product Support Service:
Free upgrades, updates, patches, and software enhancements to core functionality;
Troubleshooting and consultation related to incidents;
Advice and recommendations on the use of the software;

a comprehensive online resource containing articles, FAQs, videos, and much more;
24/7 availability delivers quick, convenient and reliable expertise for your product support needs.

We continuously update and improve our customer support services in line with the development of our solutions and technologies.

Solution Deployment and Integration

In addition to developing digital solutions, we offer a full range of services for upstream digitalization, such as:
conducting assessments to identify business processes for digitalization;
defining the scope of information systems for oil/gas production;
assisting in the selection relevant technologies;
integrating diverse applications and data;
deploying our solutions all the way from initial scoping to go live and support.

In our projects we apply and leverage the most advanced project management methodologies. Our team consists of more than 200 analysts and consultants. We attract and engage experienced industrial partners to our projects.

Customer Process Support

In addition to our standard support services, we also offer support for customer specific information systems based on our solutions. This enables our customers to improve their return on IT investments principally by:
Reducing operating costs;
Improving operating efficiency of IT systems;
Increasing productivity of IT personnel.

We offer a variety of service levels to our customers, including:
Basic product support;
Accelerated response time;
Proactive maintenance.

Customer Specific Development

In addition to our standard offerings, which are functionaly rich andcan be deployed out of the box, we can also extend our solutions to meet customerspecific needs:
we have deep comprehension of the entire upstream production cycle;
we have a clear understanding of production needs and requirements;
we continuously maintain our digital solutions at the cutting edge of innovation.

Training & Competence Development

Our consultants can deliver training and competence development sessions for OIS solutions. By learning from our experienced engineers and analysts, customer employees are quickly put on the fast track to using our solutions to their fullest potential.